Your frequently asked questions
About Fashion Mill
Al-Qurain Markets - ASWAQ ALQREEN Block 1 - Street 22 Parcel 314 Al-Dajeej - AL DAJEEJ Al-Arbid Complex - Block 1 - Parcel 63 - Jahra Basement - AL JAHRA Al-Nasser Mall - Block 4 - Floor 1 Basement Al-Eqaila - EQAILA Durra Mall - Block 5 - Road 104 Floor 1, Mezzanine, Fahaheel - FAHAHEEL Al Anoud Complex - Mecca Street - Basement Hawalli - HAWALLY Beirut Complex - Block 3 - Beirut Street - Mezzanine Salmiya - SALMIYA Munira Complex - Block 7 - Salem Al Mubarak Street - Basement 1
From *Saturday to Thursday* from 10:00 am to 10:30 pm *Friday* from 4:00 to 10:30 pm
the demand
You can exchange or return it within 14 days by visiting one of our branches with the invoice or through the representative, bearing the delivery fees depending on the region.
You can contact one of Fashion Mill’s marketing staff and send a picture of the item you want to order (size and color), then confirm by sending the correct address and phone number, then choose the payment method (through a link or cash upon receipt).
1- Log in to the Fashion Mill website ( www.fashionmill.com )
2- Choose the desired section
3- Choose the required piece
4-Choose the desired size and color
5- Add to shopping cart
6- Complete the application by writing the address - email - phone number, provided that the information is correct
7- Choose the payment method and then complete the process
8- For any inquiries, you can contact the customer service staff
You can find out about the offers through Fashion Mill’s Instagram account by giving them the order information (order number - phone number from which the order was made)
You can cancel the order by contacting customer service (informing them of the order number and phone number in the order), provided that it is canceled within 24 hours of the order date.
You can contact customer service via WhatsApp and inform them of the error and it will be resolved as quickly as possible
Regular orders take two to four days maximum, or through express delivery, they are delivered on the same day, provided that the order is placed before 6 p.m.
Delivery
You can follow up on your request by contacting customer service.
You can contact our customer service staff
Delivery fees depending on the region:
1- Internal areas (regular delivery “1:500 dinars” and express delivery “4 dinars” provided that the order is placed before 6 pm)
2- Areas (Al-Julaiah - Bnaider - Al-Nuwaiseeb - Al-Zour - Al-Wafra - Al-Shuaiba - Umm Al-Hayman - Mina Abdullah - Sabah Al-Ahmad - Al-Abdali) Delivery is 5 dinars.
3- Free delivery for any purchase of 60 dinars or more
We offer free delivery for any purchase of 60 dinars or more!
paying off
Yes, our prices are the same on the website and in all Fashion Mill branches.
The amount paid will be returned by returning it to the bank account through which the payment was made.
1-You can pay via KNET or Visa (when ordering through the website or when purchasing from one of our branches)
2- You can pay in cash upon receiving the order or via the link that is sent to you by one of Fashion Mill’s employees.
Do you have any questions?
If we have not yet answered your question, you can contact us below and we will get back to you as soon as possible.